EV Rescue Privacy Policy

Last Updated: October 2025

At EV Rescue, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, app, or services.

1. Information We Collect

We may collect the following types of information when you subscribe, contact us, or use our services:

  • Personal Information: Name, phone number, email address, vehicle information, and billing details.

  • Payment Information: Processed securely through our payment partner Stripe. EV Rescue does not store or have access to your full payment details.

  • Location Data: Used only when you request service, to determine your vehicle’s location and dispatch assistance.

  • Device & Usage Data: Includes IP address, browser type, device model, and in-app activity to improve user experience and performance.

2. How We Use Your Information

We use your data to:

  • Provide roadside assistance and membership services.

  • Process payments and renewals through Stripe.

  • Communicate important account, billing, or service updates.

  • Improve app functionality, customer support, and security.

  • Comply with legal obligations or resolve disputes.

We do not sell or rent your information to third parties.

3. Data Sharing

We may share limited information only when necessary to:

  • Process secure payments (via Stripe).

  • Provide dispatch services and roadside assistance through EV Rescue or authorized partners.

  • Comply with law enforcement or regulatory requirements when legally required.

All third-party partners are required to uphold equivalent privacy and security standards.

4. Data Security

We implement strong technical and administrative safeguards to protect your data from unauthorized access, disclosure, or alteration. This includes encryption, firewalls, and secure data centers.

While we take every precaution, no digital transmission is 100% secure. By using our services, you acknowledge and accept this risk.

5. Account Management & Access

You can update your account information anytime by logging into your EV Rescue account.
To request data deletion or access details about your stored information, please email support@evrescue.co with the subject line “Privacy Request.”

6. Cookies & Tracking

Our website and app may use cookies or similar technologies to improve performance, analyze usage, and personalize your experience.
You can disable cookies through your browser settings, but some features may not function properly.

7. Retention of Information

We retain customer data only as long as necessary for service fulfillment, legal compliance, or dispute resolution. Once no longer needed, data is securely deleted or anonymized.

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website with a new “Last Updated” date. Continued use of our services constitutes acceptance of these changes.

9. Contact Us

For questions, privacy concerns, or account-related requests:
📧 support@evrescue.co
📞 714-294-6453
🌐 www.evrescue.co