EV Rescue – Privacy Policy

Last Updated: November 2025

1. Introduction

EV Rescue (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, use our mobile app, or access any EV Rescue roadside assistance or membership services (“Services”).

By using our Services, you consent to this Privacy Policy.

2. Information We Collect

We collect information that helps us provide and improve our Services, including:

A. Information You Provide

  • Name, email, phone number, and address

  • Vehicle information (make, model, VIN, license plate)

  • Payment and billing details (processed through third-party providers such as Stripe)

  • Service requests and communication records

  • Account credentials and membership preferences

B. Information Collected Automatically

  • Device information (browser type, OS, IP address, app version)

  • Usage data (pages visited, clicks, time spent)

  • Location data when you request roadside service (only while the app or web form is active)

C. Information From Third Parties

  • Payment processors for billing and transaction verification

  • Analytics providers for improving app and site performance

  • Referral or partner networks (e.g., fleet or dealership integrations)

3. How We Use Your Information

We use your information to:

  • Provide and manage roadside assistance and membership services

  • Process payments, renewals, and billing adjustments

  • Communicate with you regarding your account, service status, or membership updates

  • Improve our app, website, and customer experience

  • Verify eligibility and prevent fraud or abuse

  • Comply with legal obligations and industry standards

4. How We Share Information

We do not sell your personal information.
We may share limited information with:

  • Technicians and service partners for dispatch and roadside coordination

  • Payment processors (e.g., Stripe) for secure transactions

  • Technology vendors that help operate our systems (databases, email, analytics)

  • Law enforcement or authorities if required by law or for safety reasons

All partners and vendors are required to maintain confidentiality and use your information only for authorized purposes.

5. Data Retention

We retain your data only as long as necessary to:

  • Maintain your active account or membership

  • Fulfill service and legal obligations

  • Resolve disputes or enforce agreements

After that, information may be anonymized or securely deleted.

6. Data Security

EV Rescue uses industry-standard encryption, firewalls, and secure data centers to protect your information.
While no online platform is completely risk-free, we continuously update our systems to safeguard against unauthorized access or disclosure.

7. Your Rights and Choices

You have the right to:

  • Access, correct, or update your personal information

  • Request deletion of your data (subject to service or legal requirements)

  • Opt out of non-essential communications

  • Request a copy of your stored information

To make a request, contact us at support@evrescue.co.

8. Cookies and Tracking

Our website and app may use cookies or analytics tools to improve performance and user experience.
You can disable cookies in your browser settings, but some features may not function properly.

9. Third-Party Links

Our website or app may contain links to third-party sites.
We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal information.

10. Children’s Privacy

EV Rescue does not knowingly collect or store personal information from anyone under 16 years old.
If we learn that data was collected from a minor without parental consent, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically.
Any major changes will be reflected on this page with a new “Last Updated” date.
Your continued use of our Services after updates indicates your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

EV Rescue LLC
City: Santa Ana, California
Email: support@evrescue.co
Phone: 714-294-6453

EV Rescue – Terms & Conditions

Last Updated: November 2025

1. Acceptance of Terms

By accessing or using EV Rescue’s website, mobile app, or roadside assistance services (“Services”), you agree to these Terms of Service. If you do not agree to these terms, please do not use the Services.

2. Description of Service

EV Rescue provides mobile roadside assistance for electric vehicles throughout California, including mobile charging, tire services, lockout assistance, jump-starts, and towing coordination.
Service availability and response times may vary depending on location, traffic, and environmental conditions.

3. Membership Coverage

  • Each EV Rescue membership covers one (1) vehicle registered under the member’s account.

  • Additional vehicles at the same residential address may be added for $20 per year per vehicle.

  • Members must ensure that covered vehicle(s) are correctly listed and updated in their account profile.

  • Services are provided only to registered vehicle(s) associated with an active membership.

  • Transferring membership coverage to another vehicle requires prior notice and approval from EV Rescue.

4. Emergency Charging Service

  • EV Rescue provides emergency mobile charging to assist members whose EV batteries are depleted.

  • This service supplies a temporary charge sufficient to reach the nearest functional public charging station— it is not a full battery charge.

  • The amount of charge delivered may vary depending on vehicle type, battery condition, and environmental factors.

  • EV Rescue does not guarantee a specific range, percentage of charge, or charging time.

  • Members are responsible for proceeding to a full charging station after emergency service is complete.

5. Member Responsibilities

Members agree to:

  • Provide accurate contact, payment, and vehicle details.

  • Ensure the vehicle is parked safely and legally while awaiting service.

  • Follow all technician instructions and applicable traffic laws.

  • Secure personal property inside the vehicle before service begins.

6. Service Limitations

EV Rescue does not guarantee exact arrival times or successful resolution of every roadside situation.
Weather, traffic, or technical issues may delay or prevent service delivery.
Some requests may be referred to third-party providers at EV Rescue’s discretion.

7. Vehicle Condition and Risk

All roadside work involves inherent risks.
While technicians exercise reasonable care, EV Rescue is not responsible for pre-existing conditions, hidden defects, or incidental wear that may occur during service.
By requesting assistance, members acknowledge and accept these risks.

8. Limitation of Liability

To the fullest extent permitted by California law, EV Rescue LLC, its employees, contractors, and affiliates are not liable for any indirect, incidental, or consequential damages.
Any liability is limited to the amount paid for the specific service that gave rise to the claim.

9. Payments and Memberships

  • All payments and subscriptions are processed securely through third-party providers such as Stripe.

  • Memberships activate after payment processing, typically within seven (7) hours.

  • Prices, benefits, and terms are listed on our website and may change without prior notice.

  • If a member adds additional vehicles to their plan, the $20 annual fee per additional vehicle will be billed automatically to the same payment method on file.

10. Cancellations and Refunds

  • Members may cancel a service request before dispatch.

  • Membership fees are non-refundable except as required by California consumer protection laws.

  • EV Rescue reserves the right to suspend or terminate membership for fraudulent use, unsafe conditions, or abuse of services.

11. Privacy

Use of the Services is governed by EV Rescue’s Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any disputes shall be resolved in the appropriate courts within California.

13. Contact Information

EV Rescue LLC
City: Santa Ana, California
Email: support@evrescue.co
Phone: 714-294-6453